These Terms of Service (“Terms”) are a binding agreement between you and Aethos Solutions LLC, the developer and operator of the Canvas UGC Marketplace (“Canvas UGC Marketplace”, “we”, “us” or “our”), governing your access to and use of the website at canvasugcmp.com, the Canvas UGC Marketplace, and every related service, page, email and feature we provide (together, the “Service”).
Read This First
By creating an account, ticking the acceptance box, or accessing or using the Service, you agree to these Terms, our Privacy Policy, our Cookie Notice and, if you register as a creator, the Creator Agreement, each of which is incorporated by reference. If you accept on behalf of a company, you confirm you have authority to bind it. You must be at least 18 years old. If you do not agree, do not use the Service.
Important: Section 16 contains an agreement to resolve disputes through binding individual arbitration instead of in court, a waiver of jury trial, and a waiver of class actions. You may opt out within 30 days as described there.
4.Brand Terms: Wallets, Campaigns and Funds
4.1Prepaid Wallet. You fund your Wallet in advance in US dollars using Stripe Checkout, or by a credit we record. Stripe processes your payment and holds the funds; the Wallet is the Service’s record of the prepaid credit available to you. Wallet balances earn no interest, are not a deposit account, and cannot be transferred to another user.
4.2Allocation and Locking. You allocate Wallet funds to a Campaign before it goes live. Allocated funds are locked to that Campaign and are the only source of Payouts, Platform Fees and Rights Purchases for it. A Campaign can go live only once its locked funds meet the go-live reserve shown at publication. If locked funds run out, the Campaign pauses automatically, accrual stops, and it resumes only when you allocate more.
4.3Release and Refunds. When a Campaign has ended and no Post remains open, you may release its remaining locked funds back to your Wallet. Unallocated Wallet funds that you paid by card are refundable to the original payment method on request, less any payment-processor fees we cannot recover, within 30 days of your request. Amounts already accrued to Creators, Platform Fees already charged, and accepted Rights Purchases are not refundable. Credits we granted without payment are not refundable in cash. If we suspect fraud or a chargeback is filed, we may withhold a refund until the matter is resolved.
4.4Platform Fee. On every Payout and every accepted Rights Purchase, the Campaign’s locked funds are debited the amount owed to the Creator plus the Platform Fee. The Platform Fee is shown before you publish and does not change for the life of the Campaign.
4.5Your Brief and Your Review. You are responsible for the content of your Campaign brief, including every claim about your product. You agree that briefs will be lawful, truthful and substantiated, will not ask Creators to hide that they are paid, and will not ask Creators to breach a Social Platform’s rules. You agree to review Concepts promptly and to review each live Post within 48 hours. A Post you approve becomes eligible for Payout; a Post you reject, with a note, is removed by the Creator and never accrues. You must review in good faith and may not reject a compliant Post to avoid paying for it.
4.6Rights Purchases. You may request usage rights to an approved Post for the Campaign’s rights fee. If the Creator accepts within 7 days, the fee and Platform Fee are debited from locked funds and held until the Creator delivers the file; if the Creator does not deliver within 7 days of accepting, we cancel the purchase and return the funds to the Campaign. The license you receive is exactly the text shown at acceptance and grants no other right.
4.7You Are the Hiring Party. When a Creator is contracted to your Campaign, you engage that Creator and the Creator’s services are performed for you. As between you and Canvas, you are the hiring party for every purpose, including the California Freelance Worker Protection Act and any similar law, and the Creator Agreement together with your Campaign brief is the written contract for that engagement. Canvas is not a party to the engagement except to provide the platform and to instruct Stripe to pay the Creator from your Campaign Funds.
4.8Chargebacks. Filing a chargeback for a payment you authorised, or after funds have been committed to Creators, is a breach of these Terms. We may suspend your account, recover the disputed amount and our costs, and report the matter to Stripe.
6.Payments, Stripe and Taxes
6.1Stripe. Stripe, Inc. is the payment processor for the Service. Brand payments are collected by Stripe through Stripe Checkout, funds are held by Stripe, and Creator Payouts are made by Stripe through Stripe Connect on Canvas’s instruction under the Compensation Formula. Canvas never sees or stores card numbers or bank details, never takes possession of user funds outside Stripe, and does not itself perform any payment service. By paying or being paid through the Service you also agree to the Stripe Services Agreement and, for Creators, the Stripe Connected Account Agreement, each available at stripe.com/legal. Stripe may require identity verification before enabling payouts, and we cannot pay a Creator whose Stripe account is not enabled.
6.2Where Stripe Connect Is Unavailable. Canvas pays Creators through Stripe Connect. Where Stripe Connect is not available in a Creator’s country, we cannot pay that Creator and will say so before any work is agreed. Earnings already recorded remain owed and are paid once a supported method exists.
6.3Batching and Minimums. Payouts are calculated every Friday and grouped into one batch per Creator. A batch is released only when it reaches US $25; smaller amounts carry over to the next week. We aim to send released batches promptly, but timing depends on Stripe and on the Creator’s onboarding status.
6.4Errors and Clawback. If we credit, accrue or pay an amount in error, or an amount was earned through falsified View Reports or other breach, we may reverse it, set it off against future Payouts, or require repayment, and we may recover it through Stripe where the Stripe terms permit.
6.5Taxes. Each party is responsible for its own taxes. Brands are responsible for any sales, use or withholding taxes on their payments. Creators are responsible for reporting and paying tax on their earnings; Stripe collects tax information and issues tax forms where required by law. Amounts shown on the Service are exclusive of taxes unless stated otherwise.
6.6Currency and Records. All amounts are in US dollars and computed in whole cents. The ledger kept by the Service is the record of every Wallet, Campaign Fund and Payout movement, and, absent manifest error, is conclusive.
7.Content and Intellectual Property
7.1Creators Own Their Content. Creators retain copyright and every other right in the videos they make. Publishing a Post for a Campaign gives the Brand the benefit of that Post’s organic performance on the Social Platform and nothing more. A Brand obtains no right to download, re-upload, edit, run as an advertisement or otherwise reuse a Creator’s video unless it completes a Rights Purchase for that Post.
7.2Rights Purchase License. On acceptance of a Rights Purchase, the Creator grants the Brand the license set out in the fixed license text shown at that moment, which is non-exclusive, perpetual and worldwide, limited to the Brand’s own marketing including paid advertising, and prohibits resale, sublicensing and transfer. The version of that text and the time of acceptance are recorded.
7.3License to Canvas. You grant us a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce and transmit the content you submit to the Service (including Concepts, Post links, View Reports, screenshots and delivered rights files) solely to operate, secure, verify and improve the Service, to show it to the Brand or Creator on the other side of your Campaign, and to comply with law. We may use aggregated, de-identified performance statistics for any purpose.
7.4Your Warranties About Content. You represent that you own or have all rights, licenses, consents and permissions needed for any content you submit or publish through the Service, including music, footage, images, trademarks, and the likeness of any person appearing in it; that it does not infringe or misappropriate any third party’s rights; and that it complies with law, these Terms and the Social Platforms’ rules.
7.5Our Intellectual Property. The Service, its software, design, text, data, trademarks and the “Canvas” name are owned by us or our licensors and protected by intellectual property laws. Subject to these Terms we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, create derivative works from, reverse engineer, scrape, frame or resell the Service, or use it to build a competing product. All rights not expressly granted are reserved.
7.6Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without attribution or compensation.
7.7Copyright Complaints. If you believe content on the Service infringes your copyright, send a notice to support@canvasugcmp.com containing the information required by 17 U.S.C. § 512(c)(3): identification of the work, the location of the material, your contact details, a statement of good-faith belief, a statement under penalty of perjury that you are authorised to act, and your signature. We will remove or disable access to material we determine to be infringing and may terminate repeat infringers.
16.Dispute Resolution and Arbitration
Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.
16.1Agreement to Arbitrate. You and Canvas agree to resolve any dispute, claim or controversy arising out of or relating to these Terms, the Creator Agreement, the Privacy Policy or the Service (together, “Disputes”) through binding individual arbitration, not in court, except that: (i) either party may bring an individual claim in small claims court if it qualifies; and (ii) either party may seek injunctive or other equitable relief in court to protect its intellectual property or to stop unauthorised use of the Service. This agreement applies to Disputes that arose before you accepted these Terms.
16.2Informal Resolution First. Before starting arbitration, the party raising the Dispute must send the other a written notice describing the Dispute and the relief sought (an “Informal Notice”). Ours goes to support@canvasugcmp.com or 3680 Wilshire Blvd, Ste P04-1212, Los Angeles, CA 90010, United States; yours goes to the email address on your account. Within 45 days of the Informal Notice the parties will confer in good faith by phone or video. If the Dispute is not resolved within 60 days of the Informal Notice, either party may start arbitration. Completing this step is a condition precedent to arbitration, and any limitation period is tolled while it runs.
16.3Rules and Forum. Arbitration will be administered by JAMS under its Streamlined Arbitration Rules for claims under US $250,000 (excluding fees and interest) and its Comprehensive Arbitration Rules otherwise, as modified by these Terms. The Federal Arbitration Act governs this section. Unless the parties agree otherwise, hearings take place in the county where you live, or by video. Arbitration filings and awards are confidential. The demand must include your contact details and account email, a description of the claim and facts, the relief sought with a good-faith estimate of damages, and confirmation that Section 16.2 was completed.
16.4Fees. JAMS fees are allocated under the JAMS rules and JAMS’s Consumer Arbitration Minimum Standards where they apply. Each party bears its own attorneys’ fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose, or applicable law provides otherwise.
16.5Authority of the Arbitrator. The arbitrator decides all Disputes, including the scope and enforceability of this arbitration agreement, except that a court decides: (i) challenges to the class-action waiver in Section 16.7; (ii) disputes about payment of arbitration fees; (iii) whether a condition precedent has been satisfied; and (iv) which version of these Terms applies. The arbitrator may award any relief a court could, but only to the individual party and only to the extent needed for that party’s individual claim. The award is final and binding, and judgment may be entered on it in any court with jurisdiction.
16.6Jury Trial Waiver. By agreeing to arbitrate, you and Canvas each waive the right to a trial by judge or jury for all Disputes covered by this section.
16.7Class Action Waiver. All Disputes must be brought in a party’s individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general or representative proceeding. The arbitrator may not consolidate claims of more than one person or award relief to anyone other than the individual claimant. If a court finds this waiver unenforceable as to a particular claim, that claim will be litigated in the courts specified in Section 18.2, and all other claims remain in arbitration.
16.8Batch Arbitration. If 25 or more substantially similar demands are filed against Canvas within 90 days by the same or coordinated counsel, JAMS will administer them in batches of up to 100, with one arbitrator and one set of administrative fees per batch. Any statute of limitations is tolled from the first filing until each batch is resolved.
16.9Opt-Out. You may opt out of this arbitration agreement and the class-action waiver by emailing support@canvasugcmp.com or writing to 3680 Wilshire Blvd, Ste P04-1212, Los Angeles, CA 90010, United States within 30 days of first accepting these Terms, or within 30 days of notice of a material change to this section. Your notice must include your full legal name, the email address on your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms and does not affect any earlier arbitration agreement.
16.10Changes and Severability. If we change this Section 16 after you accept these Terms, you may reject the change by opting out under Section 16.9 within 30 days of notice; otherwise the prior version continues to govern Disputes that arose before the change. If any part of this section is held invalid, it will be modified to the minimum extent necessary to be enforceable, and the remainder stays in effect.
18.General Terms
18.1Changes to These Terms. We may update these Terms. If a change is material we will notify you by email to the address on your account or by a prominent notice on the Service at least 14 days before it takes effect, except that changes required by law or to address a security issue may take effect immediately. Your continued use after the effective date is acceptance. If you do not agree, stop using the Service and close your account. Changes do not apply to Disputes that arose before the change unless you accept them.
18.2Governing Law and Venue. These Terms and any Dispute are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-law rules. For any matter not subject to arbitration, you and Canvas consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, except that either party may seek equitable relief to protect intellectual property in any court of competent jurisdiction, and either party may bring an individual claim in small claims court.
18.3Export and Sanctions. You represent that you are not located in, and are not a national or resident of, a country or territory subject to comprehensive United States sanctions, and that you are not on any United States government restricted-party list. You will not use the Service in breach of export-control or sanctions laws.
18.4Electronic Communications. You consent to receive notices and communications from us electronically, by email to the address on your account or by posting on the Service, and agree that they satisfy any legal requirement that a communication be in writing.
18.5Accessibility. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have difficulty using the Service, contact us at support@canvasugcmp.com and we will make reasonable efforts to help.
18.6Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of Social Platforms or payment providers, internet or hosting failures, labour disputes, governmental action, pandemics or natural disasters.
18.7Entire Agreement; Severability; Waiver. These Terms, the Creator Agreement, the Privacy Policy and the Cookie Notice are the entire agreement between you and Canvas about the Service and supersede all prior agreements. If any provision is held invalid, it will be modified to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. “Including” means “including without limitation”. Headings are for convenience only.
18.8Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including to an affiliate or a successor in a merger, acquisition or sale of assets, and will honour your Wallet, Campaign Funds and accrued Payouts in doing so.
18.9No Third-Party Beneficiaries. Except for the indemnified and released parties in Section 15, there are no third-party beneficiaries of these Terms.
18.10Copyright and Trademarks. © 2026 Aethos Solutions LLC. All rights reserved. “Canvas” and our logos are our trademarks. Other names and marks belong to their owners.